Frequently Asked Questions

Virgin Hair

Our FAQs page answers the most common questions customers have regarding Pretty Bosses Hair products, shipping, and proper ways to care for your extensions.

1. What type of hair do you sell?
-Pretty Bosses Hair Extensions are second to none! We offer high quality 8A Brazilian Hair in natural straight, body wave, loose wave, deep wave and curly textures.   We also have 4x4 closures and 13x4 frontals available to compliment the wefted hair.

2. What is the quality level?
-Our 8A Brazilian Hair can be lightened and dyed and with proper maintenance will last more than a year.

3. How many bundles do I need?
 -We recommend the following: 12" - 18" (3 bundles); 20" - 26" (4 bundles); 28" and up (5 bundles)

4. Can the Virgin hair be straightened or curled?
-Yes, it is 100% human hair. You can curl and straighten the hair as desired.  

5. Can I color my new Virgin hair?
-Yes, our hair is premium quality 100% Virgin Brazilian Hair. Therefore it can handle the coloring process. We suggest you consult with a professional for coloring your new hair.

6. How do I care for my new extensions?
- Detailed care instructions are provided to you when you order the hair online.  You will receive a link to download the instructions after you check out.   Instructions are also included on the hair packaging.

7. Can I cut the weft?
- Our wefts are not meant to be cut, if you need to cut your weft we recommend sealing the ends so that hair will not shed at point of cut.

8. Will my hair wave up again after I straighten it?
-Yes it will, but the more you straighten the hair the more you will lose the pattern. It is important to remember that the hair is not attached to any cuticles so it no longer is receiving any nourishment.  If you continuously straighten you will relax the pattern just like you would with your own hair.

9. HOW FAST DOES MY ORDER SHIP OUT?
-PRETTY BOSSES LLC takes between 3-5 business days to process and ship out all domestic orders unless otherwise noted via pre-order ship date. International shipping is not available at this time. We send out shipping confirmation emails and every package is trackable. Please feel free to email us anytime if you have any questions about your order and when it was shipped: prettybossesllc@gmail.com or use our contact form to inquire.

10. HOW DO YOU SEND MY PACKAGE AND DO YOU OFFER TRACKING?

-PRETTY BOSSES LLC ships all packages based on the carrier you select. The package will include a tracking number. Shipments are originated in Akron, OH and take between 2-3 business days to arrive. In the event your package gets lost or damaged in the transit process, we are not responsible but are happy to discuss resolving the issue quickly. Please contact us if you are having issues with tracking and delivery in your area and would like to add signature confirmation to your order prettybossesllc@gmail.com. Additional fees may apply.

11. DO YOU ACCEPT RETURNS?
-Due to the nature of our business, all sales are final. We want you to be satisfied with your purchase. In the event you are not satisfied we will be happy to discuss the matter with you. Please email us at prettybossesllc@gmail.com or use our contact form.

12. DO YOU OFFER EXCHANGES?
-PRETTY BOSSES LLC will be happy to exchange your unworn and unwashed clothing item for another size of the same style ONLY if we currently have it in stock. Please email us at prettybossesllc@gmail.com or use our contact form to initiate the exchange process. 

13. WHAT IF I HAVE A QUESTION YOU DIDN’T ANSWER HERE?
-Please email us any question(s) you may have at prettybossesllc@gmail.com or or use our
contact form.

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Hair Care

How Pretty Bosses Hair Care was designed to extend the life of your hair extensions and maintain your natural hair.   It is made with natural and organic ingredients.   We do not use any sulfates, parabens or mineral oils in our products. 

Moisturizing Shampoo, Moisturizing Conditioner and Hair Polish - This line is scented with Coconut & Lavender and infused with Avocado Oil, Shea and Coconut Oils. Vitamin E and Panthenol for strength and nourishment. 

Kids Hair: Moisturizing Shampoo, Moisturizing Conditioner, Detangler & Hair Butter (Daily Moisturizing Cream) - This line is scented with Shea and Honey and infused with Shea and Coco Butters, Jojoba, Avocado & Coconut Oils. Vitamin E and Panthenol for strength and nourishment.

1. ARE YOUR PRODUCTS TEAR-FREE?
-No, our products are not tear-free.

2. I HAVE NUT ALLERGIES, DO YOU HAVE ANY PRODUCTS THAT CONTAIN NUTS?
-Many of our products do have nut derivatives such as sweet almond oil.  You can check the ingredients for each of our products on the product label.

3. ARE YOUR PRODUCTS TESTED ON ANIMALS?
We do not test on animals or have animal bi-products as ingredients. 

4. Does your products have parabens?
- Our hair care products do not contain parabens, sulfates, mineral oil or petroleum. We use the best natural and organic ingredients which can be found on the product packaging.

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Fashion
Our Signature T shirts are a must have for Big and Little Pretty Bosses alike. 100% soft cotton available in infant, toddler, youth and ladies sizes.

1. How do I wash my shirt?
- Turn the shirt inside out, machine wash cold, gentle cycle. lay flat or tumble dry on low.   

2. Can I iron my shirt?
- You can iron the part of the shirt that does not have an image. If you need to iron over the image, place a piece of paper over it and iron lightly on low heat.

3. Can I retun my shirt?
PRETTY BOSSES LLC will be happy to exchange your unworn and unwashed clothing item for another size of the same style ONLY if we currently have it in stock. Please email us at prettybossesllc@gmail.com or use our contact form to initiate the exchange process.
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